My sense is that at least some or all Apple MacBook Pro's likely have this defective product component. I pointed out that even if Apple agreed to replace my keyboard for good will or if I paid to fix replace my keyboard with new, then I could be facing the same failure months later. I also explained some other aspects of my recent Apple experiences: adding Applecare, warranty start dates - Apple policy is the warranty started when my fiance bought this in November 27 as a gift though I did not return to open it and register until, etc. Their Customer Care called me back this morning and we discussed this. Last night after my visit to the Apple Store I posted about this experience, then telephoned Apple Support. If that's really an issue and they won't replace it for you, there are companies that sell replacement keys with the cap and mechanism. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro - Apple Support Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. While this isn't about cosmetic damage, they specifically note that individual keys may be replaced under the program. I had to wait for about 10 minutes while they fished around for the right replacement part (there were two basic keyboard mechanism types) but at least that could be replaced.Īpple is supposed to have a keyboard service program.
HOW TO REPLACE KEYS ON MAC KEYBOARD FOR FREE
In fact, I've had a broken scissor mechanism on a Unibody MBP, and I had an entire "esc" key replaced for free at an Apple Store. I was under the impression that the keys are available.
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